The Gentle Cycling Company

Terms and Conditions

 

Terms & Conditions

Terms & Conditions

We recommend that visitors to NZ should have travel insurance to cover expenses in case of unforeseen circumstances. 

 
 
 

Multi Day Bookings

Terms and conditions may be subject to change.

Payment

Payment can be made by internet banking (NZ only) cheque (NZ only) or by credit card using our secure link. We do not accept American Express.

Deposit

We require a deposit of $100pp to confirm a booking for any package which includes accommodation bookings. The remainder must be received 30 days prior to your departure. Where a package does not include accommodation bookings, we require a 10% deposit at time of booking. Deposits are non refundable. The remainder must be received 30 days prior to your departure. As accommodation is limited in some areas and bikes are at a premium over peak times, failure to pay the remainder by the deadline may result in your booking being lost.

Cancellation Policy

The following conditions apply if you cancel:

  • More than 30 days prior to departure you get a 90% refund of the total amount less the non refundable deposit
  •  Between 30 days and 14 days prior to departure you get a 50%  refund of the total amount less the non refundable deposit
  • Less than 14 days prior to departure you receive no refund
  • If your trip has started you receive no refund
  • If you need to cancel due to extreme personal issues we will do our best for you but we cannot guarantee anything

Alterations Fee

If you wish to make alterations to your booking after paying the deposit, an admin fee of $100 will be charged.

 

Single Day Bookings

Terms and conditions may be subject to change.

Payment

We require credit card details to confirm a booking. These details are held via a secure link as confirmation of your booking and no payment is required until arrival.

Payment can be made on the day by cheque (NZ only), cash or credit card. We do not accept American Express.

You are liable for a cancellation fee:

  • if you cancel before 10am on the day before your booked ride (10% fee)
  • if you cancel after 10am on the day before your booked ride (50% fee)
  • if you cancel on the day or do not arrive for your ride there is no refund

In the unlikely situation where the cycle trails are closed we will provide a full refund.